Setup & Installation
Or with the ClawHub CLI, for registry-managed skill folders outside a full OpenClaw workspace:
What This Skill Does
Codified returns operations expertise covering the full reverse logistics lifecycle across retail, e-commerce, and omnichannel environments. Handles return merchandise authorization, condition grading, disposition routing, refund processing, fraud detection, and vendor recovery. Built on documented frameworks for disposition economics, fraud scoring, and exception logic.
Replaces ad-hoc judgment calls with documented frameworks for fraud scoring, disposition economics, and exception logic, reducing inconsistency across returns staff.
When to use it
- Deciding whether to accept a return outside the standard policy window
- Grading a returned product and routing it to the right disposition channel
- Detecting swap fraud on a high-value electronics return
- Filing a vendor defect claim when a SKU's failure rate exceeds contract thresholds
- Handling a warranty claim that falls outside the standard return policy
Example Workflow
Here's how your AI assistant might use this skill in practice.
User asks: A customer wants to return a laptop 45 days after purchase, claiming it's defective, but inspection shows 6 months of battery cycle count
- 1Check return policy — electronics window is typically 15 days, so this falls outside standard policy
- 2Apply exception logic in order: evaluate whether the product is defective first, then assess customer lifetime value tier
- 3Run fraud scoring — high battery cycle count against a defect claim adds points; check serial number against purchase record for swap indicators
- 4Determine disposition — if fraud score is below 65, accept as warranty claim and route to manufacturer; if 65 or above, hold refund and escalate to fraud review
- 5Select communication template — use fraud hold notice if holding, or refund confirmation with warranty routing instructions if approving
Recommended action with fraud score, disposition routing decision, and customer communication draft