LaunchKit · 2026
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client-retention

Turn one-time projects into recurring revenue and reduce churn.

0
557 downloads
by @staybased

Setup & Installation

openclaw skills install @staybased/client-retention

Or with the ClawHub CLI, for registry-managed skill folders outside a full OpenClaw workspace:

npx clawhub install client-retention

What This Skill Does

Covers strategies for converting one-time client projects into recurring revenue while reducing churn. Structured around four areas: onboarding, monthly value delivery, proactive check-ins, and expansion revenue. Outputs templates, checklists, and frameworks to workspace/artifacts/.

Retaining an existing client costs 5-7x less than acquiring a new one, so a systematic retention process delivers higher ROI than most growth tactics.

When to use it

  • Setting up a 30-day onboarding checklist for a new retainer client
  • Writing a monthly ROI report for an existing subscriber
  • Handling a client who signals they want to cancel or downgrade
  • Converting a one-time project into an ongoing managed service
  • Structuring annual plan pricing to lock in month-to-month clients

Example Workflow

Here's how your AI assistant might use this skill in practice.

INPUT

User asks: My client's renewal is coming up next month. How do I make sure they stay?

AGENT
  1. 1Pulls the client's usage metrics and outcome data from the past billing period
  2. 2Generates a monthly value report comparing results to the client's investment
  3. 3Drafts a quarterly check-in agenda covering wins, friction points, and expansion opportunities
  4. 4Identifies any recent churn signals and prepares talking points to address them
  5. 5Structures an annual plan offer with a discount to present at the renewal conversation
OUTPUT

A renewal package with a value report, check-in script, and annual plan pitch ready to send